Refund & Cancellations
Order can be cancelled before the shipment. After shipment, it can be only RTO. Once order get cancelled amount will be refunded for ‘prepaid orders’.
Cancellation Criteria
- Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
- In case of wrong product price or specification mentioned on www.Southernenterprisesgroup.com Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
- If area falls under “Non-Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
- Suspected fraudulent information.
Returns
In case, if you received a damaged product, it must be reported to us through Register email ID and sent it to via email at Superbond82balaji@gmail.com within 48 hours of delivery with an image of the damaged product along with the packaging pictures.
Guidelines for Returns & Replacement:
- Product is damaged/defective.
- Differ from the description on the website.
- Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
- Missing parts/accessories.