Cancellation Policy

Refund & Cancellations

Order can be cancelled before the shipment. After shipment, it can be only RTO. Once order get cancelled amount will be refunded for ‘prepaid orders’.

Cancellation Criteria

  • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
  • In case of wrong product price or specification mentioned on www.Southernenterprisesgroup.com Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
  • If area falls under “Non-Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
  • Suspected fraudulent information.

Returns

In case, if you received a damaged product, it must be reported to us through Register email ID  and sent it to via email at  Superbond82balaji@gmail.com within 48 hours of delivery with an image of the damaged product along with the packaging pictures.

Guidelines for Returns & Replacement:

  • Product is damaged/defective.
  • Differ from the description on the website.
  • Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
  • Missing parts/accessories.